Patient's Perspectives on Team-Based Care by a Clinical Pharmacist: Case Report.

The Capturing Outcomes of Clinical Activities Performed by a Rounding Pharmacist Practicing in a Team Environment (COLLABORATE) study was a controlled clinical trial that demonstrated the beneficial effect of team-based care by a clinical pharmacist on process-of-care and patient outcomes in hospital patients cared for by internal and family medicine teams. During the course of the study, several patients or their family members offered positive comments about the teambased clinical pharmacist services. These cases came to the authors’ attention during weekly investigator meetings and via pharmacists’ reflective journals, which were kept as a mechanism to capture pharmacists’ experiences in working with the rounding medical team. Since the overall research plan did not allow for a systematic evaluation of patient satisfaction with the service provided by pharmacists, it was decided to attempt to systematically capture comments from patients in another way, with a view to better understanding and demonstrating the impact of team-based delivery of clinical pharmacist services from the patient’s perspective.